kerala 88's Privacy Policy

Introduction and Scope

kerala 88 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the kerala 88 website, mobile application, and all related services. By using the platform, you are considered to have given your consent to the data processing practices described in this policy.

kerala 88 believes that user privacy is a fundamental right. For this reason, we maintain complete transparency about the data we collect and, under no circumstances, sell or transfer your personal information to unauthorised third parties. It is recommended that this policy be read together with the Terms and Conditions, which covers the overall terms of using the platform in detail.

What Information We Collect

The following types of information may be collected during account registration and use of services on kerala 88:

2.1 Identity Information

• Full name and date of birth
• National ID number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Account details for bKash, Nagad, Rocket, Upay, or bank transfer (used solely for processing transactions)
• Deposit and withdrawal history
• Balance and bonus details

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Site visit times, page view history, and session data
• Login time and login location

2.4 Gaming Activity Information

• Betting history and play patterns
• Win and loss records
• VIP tier and rewards history

How Information Is Collected

kerala 88 collects information through the following methods:

• Direct Collection: Information you provide directly through account registration, KYC verification forms, support tickets, or live chat.
• Automated Collection: Technical data automatically logged during platform use, such as IP address, device data, and cookies.
• Collection from Third Parties: Transaction confirmation data received from payment processors (bKash, Nagad, Rocket, Upay, etc.).
• Referral Information: If you participate in a referral programme, limited referral data may be processed.

Purpose of Data Use

Collected information is used for the specific purposes described below:

4.1 Service Operation

Information is used for account creation and maintenance, login verification, deposit and withdrawal processing, and running gaming activities. This data is essential for the safe operation of all kerala 88 payment channels — bKash, Nagad, Rocket, Upay, and bank transfer.

4.2 Identity Verification and Security

Information is used to confirm the identity of each account holder, prevent fraud, and maintain account security.

4.3 Customer Support

To provide effective assistance through 24-hour live chat and email support, your account and transaction information may be shared with the relevant support team.

4.4 Responsible Gaming

Gaming activity data is analysed to identify unusual behaviour and, where necessary, to provide assistance to users. kerala 88 is committed to player protection in accordance with the Responsible Gaming Guidelines.

4.5 Promotional Communications

With your consent, contact information may be used to send bonus offers, promotional updates, and gaming-related information. You may opt out of such communications at any time.

Data Storage and Security

kerala 88 uses industry-standard security technology to protect your data. All data transmission on the platform is secured through SSL (Secure Socket Layer) encryption.

• Encryption: All sensitive information is stored on servers in an encrypted state.
• Access Control: Only authorised personnel may access user data, and only for specific required purposes.
• Regular Audits: Security measures are reviewed and improved on a regular basis.
• Data Retention Period: Data for active accounts is retained until the account is closed; after closure, data required to meet legal obligations is kept for the designated period.

Sharing Data with Third Parties

kerala 88 does not sell your personal information to third parties for any commercial purpose. However, limited information may be shared in specific circumstances:

6.1 Payment Processors

The necessary information is shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This information is used solely for processing those transactions.

6.2 Technology Partners

Game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe) and technology infrastructure suppliers may receive limited and relevant information that is essential for running the service smoothly.

6.3 Legal Obligations

Required information may be provided on the basis of a court order or a lawful request from a law enforcement agency. In such cases, kerala 88 will endeavour to notify you as far as possible, unless prohibited by law.

6.4 Business Changes

In the event of a business merger or acquisition, user data may be transferred; however, the new party will be bound to comply with the terms of this privacy policy.

Cookies and Tracking Technologies

kerala 88 uses cookies and similar technologies to improve platform functionality and personalise the user experience.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality.
• Functional Cookies: Used to remember language preferences, layout settings, and personal preferences.
• Analytics Cookies: Used to collect anonymous statistics for monitoring and improving site usage.

7.2 Cookie Controls

You can disable cookies from your browser settings. However, this may limit certain platform features and may affect login sessions.

User Rights

Every registered user of kerala 88 has the following rights regarding their personal information:

• Right to Access: The right to view the personal information stored in your account and to request a copy.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request that your data be deleted. However, some data may be retained to meet legal obligations or to resolve an active dispute.
• Right to Object to Processing: The right to object to the use of your data for marketing purposes and to stop receiving promotional messages.
• Right to Data Portability: The right to receive a copy of your data in a structured and readable format.

To exercise these rights, contact the kerala 88 support team via live chat or email. To learn more about us, visit the About Us page.

Protection of Minors

kerala 88 strictly follows a 21+ age policy. Account registration and use of the platform by anyone under the age of 21 is strictly prohibited.

Age is verified during account registration through the KYC (Know Your Customer) process. If there is reason to suspect that an account is being operated by a minor, kerala 88 reserves the right to suspend that account immediately.

Policy Changes

kerala 88 reserves the right to amend or update this privacy policy as needed. Users will be notified in a timely manner of significant changes via email or through the platform.

Continuing to use the platform after changes have been made will be considered acceptance of the new policy. It is therefore advisable to check this page periodically. The "Last Updated" date at the top of the page always indicates the date of the most recent revision.

If you have questions about any change or wish to view a previous version of the policy, please contact the support team.